ZixDirect is a secure email messaging product from ZixCorp. The company sending you the message uses ZixDirect to send you the secure email messages.
The messages are sent to you using state-of-the-art encryption technology that requires the password you define to decrypt the message. Once you receive the message, the message stays encrypted except when you are reading the message. After you read the message, all traces of the decrypted version of the message are destroyed.
Firefox monitors the amount of time it allows a script to run. By default, this is set to five seconds. Because ZixDirect is encoding and decoding the message, the script often runs longer than this and you get the error message. You can click Continue every time if you do not get a lot of ZixDirect messages. If you prefer, you can change the default amount of time that Firefox allows a script to run.
To set
the script timeout period in Firefox
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Enter about:config in the address bar of Firefox.
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Enter dom.max_script_run_time in the Filter bar.
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Double click dom.max_script_run_time to edit this value.
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Enter a longer time out time (for example, 20).
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Click OK.
When you open a message, it is decrypted before it can be shown to you. A large message is going to take a long time, sometimes several minutes, to decrypt.
Minimum Browser Versions:
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Internet Explorer 6.0SP1 or higher
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Firefox 1.0.6. or higher
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Netscape Navigator 8.0 or higher
Minimum Browser Security Setting:
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Internet Explorer Internet Security and default Privacy Security settings must be set to medium or low.
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Firefox Both Java and JavaScript must be enabled.
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Netscape Navigator Both Java and JavaScript must be enabled.
Minimum Java Version:
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Java version of 1.4.2. or higher is required for all browser versions.
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Internet Explorer To download the newest version of Internet Explorer, go to www.microsoft.com/downloads then search for the Internet Explorer download. Follow the instructions to download the update.
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Firefox To download the newest version of Firefox, go to http://www.mozilla.com/firefox and click the Download Firefox link at the top of the page, then follow the instructions.
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Netscape Navigator To download the newest version of Netscape Navigator, go to http://browser.netscape.com/ns8/ and click the Free Download link at the top of the page, then follow the instructions.
Internet Explorer
To change Security settings: Go to Tools
> Internet Options then select the Security
tab. On this tab, select the Internet
icon then set the slider to Medium or below.
To change Privacy settings: Go to Tools > Internet Options then select the Privacy tab. On this tab, set the slider to Medium or below.
Firefox
To enable Java and JavaScript in Firefox, go to Tools
> Options then select Contents.
On this tab, select the Java and JavaScript check boxes to enable them.
Netscape Navigator
To enable Java and JavaScript in Netscape Navigator, go to Tools
> Options then select Site
Controls. On the Site List tab, select the Java and JavaScript
check boxes for all Master Settings.
Go to http://www.java.com and click Download Now at the top of the page, then follow the instructions to download the latest version of the JRE.
The Accessibility feature of Internet Explorer causes the images to display incorrectly. If you want to see the images, you need to turn off these options.
To show
the images correctly
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Select Tools->Internet Options.
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Click Accessibility.
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Uncheck Ignore colors specified on web pages and Ignore font sizes specified on web pages.
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Click Ok.
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Click Ok.
One of two problems may exist with your Java Runtime Environment (JRE) installation.
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You do not have version 1.4.2 or higher of the JRE installed on your computer. To update your version of Java:
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Go to www.java.com and click at the top of the page, then follow the instructions to download the latest version of the JRE.
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You have more than one version of Java installed on your computer.
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If you are sure you do not use the older version of the JRE, uninstall it.
Warning: If you are unsure about your needs for the older copy, call your internal Support Department before uninstalling this application. -
If you must keep the older version of the JRE to run specific applications, install a second copy of the JRE, version 5.0 or higher. To do so, go to www.java.com and click at the top of the page, then follow the instructions.
If none of the items above allow you to read attachments using ZixDirect, contact the organization that sent you the email and have them contact ZixCorp Support by email at support@zixcorp.com or by phone at (888) 576-4949.
This error may be an indication that you have an older version of Java in which an Invocation API is being used to launch a particular application. Contact the organization that sent you the email or your internal Support Department and have them contact ZixCorp Support.
You can change your password using the Change Password link located on the right of each page. See Changing Passwords for help.
You can change your password from the Sign In page. See Change a Forgotten Password for help.
No. The organization that sends you secure email messages has the option of letting you pre-register before you receive your first secure email message. If the organization does not tell you how to pre-register, you can register when you receive your first secure email message.
Recipients of ZixDirect messages may receive up to 60 MB of text and attachments. A ZixDirect mail may contain multiple attachments, however, individual attachment files must not exceed 15 MB. Whether or not you can receive the message depends on your email server. Some email servers limit the amount of storage space each user can use. If your email server does not allow much space for the user or you are using most of the space allocated for you, you may not be able to receive large attachments.
You can send a maximum message size of 15 MB. Large files can take a long time to encrypt and send. You may consider limiting the size of your attachments to fewer than 5 MB.
ZixDirect calculates the total size of the message to ensure that you do exceed the maximum message size. When you add an additional attachment, this calculation is done for the message and all of the attachments. This can be time consuming, especially if you have one or more large (> 1MB) attachments.
You can combine your multiple files into a single ZIP file and attach the ZIP file to the message to improve performance. ZixDirect only needs to calculate the total size of the message once using this method.
If you are using Outlook, check your Junk folder in your mailbox. Outlook sometimes puts a ZixDirect message in the Junk folder. If the message is in the Junk folder, move the message back to your inbox. Other PC security products may place ZixDirect messages into the Junk or a special folder instead of the default Inbox.