Receiving and Replying to Messages

Opening and Reading New Messages

ZixMail messages arrive as attachments in your regular email Inbox. You can read, save, reply to, forward and print them.

The body of the message that transmits the encrypted ZixMail looks like this:

  1. To open and read a message:
  1. Enter your Password.
    The message is decrypted and displayed.
  2. If the message has an attachment, you can open it or save it to your computer.

Replying to Messages

You can reply to a message as soon as you have finished reading it, or you can save it or keep it in your Inbox until you are ready to reply at a later time.

You can reply to the sender only, or to all recipients of the message. Replies are encrypted individually for each recipient.

To reply to a ZixMail message:

  1. Open the ZixMail message and click Reply or Reply All.
  2. Compose your reply in the message area and add any desired attachments as you would usually do in Outlook.
  3. When you are ready to send the message, click .
  4. Enter your Password and click OK.

Note: Outlook does not send any files that were attached to the original message unless you re-attach them.

Forwarding Messages

To forward a ZixMail message:

  1. Open the ZixMail message and click Forward.
  2. Compose your message and add any desired attachments as you would usually do in Outlook.
  3. When you are ready to send the message, click .
  4. Enter your Password and click OK.

A progress box shows ZixMail checking signature validity for you and the message recipients.

Saving Decrypted ZixMail Messages

A ZixMail message arrives in your Outlook inbox. The message remains in your email inbox until you delete it.

After you have opened and decrypted a ZixMail message, you can save a copy of the message in your inbox by clicking .

Click OK and you see the decrypted copy of the message in your inbox.

Additionally, you can select the Always save decrypted messages to the current folder option under Options > Message Decryption, to automatically have a copy of the message saved after you decrypt it.

Reviewing Sent Messages

You can review your sent messages later.

  1. Go to your Outlook Sent folder and open the email message you sent encrypted.
  2. Click .
  3. Enter your Password, and then click OK.
    The email message you sent opens, displaying the contents.